Work that shipped.

A Melbourne-based contemporary fashion label was stuck on a legacy platform with return rates exceeding 30%. No virtual sizing. Manual inventory sync. Their Neto store couldn't handle international expansion to NZ and UK markets.

Full migration to Shopify Plus with three expansion stores for international pricing. Custom AI-powered size recommendation engine trained on their return data. Australia Post eParcel integration with postcode-based smart shipping rules. Afterpay and Zip Pay at checkout. Xero sync for clean BAS lodgement.

A Sydney wellness brand selling bio-fermented supplements had an AI chatbot from the App Store that couldn't answer product-specific questions. Customers asked about ingredient interactions, dosages for specific conditions, and contraindications — the chatbot gave generic answers or escalated everything to human agents.

Custom AI agent built on their complete product knowledge base — ingredient lists, clinical studies, dosage guides, and contraindication data. ACL-compliant refund handling built into the agent's decision logic. The agent processes returns, checks order status, and recommends products based on the customer's health goals — all without human intervention.

A Brisbane-based wholesale supplier selling to gyms, clinics, and retail chains across Queensland and NSW was manually onboarding every B2B contact. Each new company required admin to create a profile, verify domains, assign users, and set catalogue visibility rules. With 50+ new B2B contacts per month, the admin team spent more time on onboarding than selling.

Automated three-pillar B2B system: admin-approved company registration, domain-based automated contact assignment (@verified-domain.com.au employees auto-mapped to their company), and granular access controls — wholesale pricing visible only to verified B2B contacts, general catalogue visible to everyone else. SSO integration with their existing corporate identity provider.